People relied on tutor information they could not trust.
Redesigned tutor and supervisor workflows through clearer ownership, structured information, and connected profile context.
Treated reliability as a workflow problem.
Problem
What started as a profile redesign revealed a larger systems problem: ownership of tutor information was unclear. Tutors didn’t know what they were responsible for updating, supervisors filled gaps manually, and profile data became difficult to trust.
Tutor View
Supervisor View
Solution
I redesigned tutor and supervisor experiences by defining ownership boundaries, reorganizing information, and clarifying which profile fields users could manage. Profiles became easier to update, easier to scan, and more reliable for supervision, matching, and day-to-day operations.
Tutor View
Supervisor View
Key decisions
Reliable profile information required defining who owns what
Tutor-managed information
Editable fields
System-managed information
Protected operational data
Challenge
Unclear ownership created inconsistent information.
Decision
Separated editable tutor fields from protected system data.
Impact
Reduced stale information and protected operational data.
AfterTopic-based organization
Challenge
Information was difficult to scan.
Decision
Grouped profile data into topic-based sections.
Impact
Made profile information easier to scan and maintain.
Supervisor workflow with integrated tutor profile context
Challenge
Tutor updates lived separately from supervisor workflows.
Decision
Surfaced tutor profile data directly in supervisor workflows.
Impact
Reduced manual follow-up by surfacing profile context where supervisors already worked.
I explored patterns from existing products and used AI-assisted tools to quickly test organizational approaches before validating decisions with supervisors and developers.
Patterns researched
Edit interactions + autosave patterns
Profile identity + fast scanning cues
Managing additional emails and permissions
AI-assisted exploration
Idea exploration
Rapid iteration
Layout generation
Designed around different maintenance needs: tutors update information while supervisors scan and manage it.
Optional ↔ Required photos
Required photos
Made tutors easier to identify across 500+ profiles
Editable ↔ Protected fields
Protected fields
Protected data used for matching and supervision
Separate ↔ Connected workflows
Connected workflows
Made tutor updates visible inside supervisor workflows
Final design
Clear organization and ownership made tutor information easier to scan and manage
Two role-specific workflows keep profile maintenance clear: tutors update what they own, protected fields stay system-managed, and supervisors see changes where they already work.
Impact
The redesign targets higher profile completion, less manual maintenance, and stronger confidence in tutor data across 500+ tutors and the supervisors who rely on it every week.
500+
Tutors impacted
Tutor profile completion rate
Supervisor confidence in profile information
Reduced manual maintenance effort
This project reinforced that reliable product systems depend as much on ownership, responsibilities, and workflow design as they do on interface polish. When those foundations are clear, the UI can do its job: help people maintain information they are willing to trust.
Extending an existing design system kept new patterns consistent with the rest of the product.
Balancing supervisor, tutor, and engineering needs required clear ownership rules in the UI.
AI sped up layout exploration, but workflow and ownership decisions still needed team validation.
Built alongside the PLUS team
